Privacy Policy

This Privacy Policy explains how Freightcode ("we", "us", "our") processes personal data when you use our software to interact with HMRC services, including the Customs Declarations Service (CDS).

1. Who We Are

Freightcode is a software service that enables authorised users to submit customs declarations and related information to HMRC.

For privacy enquiries, contact:
Email: info@freightcode.co.uk

2. Information We Process

When you use our software, we may process:

• Name and contact details (such as email address)
• Company and organisation details
• EORI number
• Customs declaration data submitted by you
• Transaction records and submission results
• Technical information such as IP address, timestamps and system logs

We only process data necessary to provide our services.

3. How We Use Information

We use the information to:

• Authenticate users
• Submit declarations and related data to HMRC on your instruction
• Retrieve responses from HMRC
• Maintain audit logs
• Provide support and troubleshoot issues
• Comply with legal and regulatory requirements

4. Sharing of Information

We do not sell personal data.

We may share information with:

• HMRC, where required to deliver the service
• Hosting and infrastructure providers that support operation of the software
• Legal or regulatory authorities where required by law

5. Data Retention

We retain personal data only for as long as necessary to:

• Provide our services
• Maintain required audit records
• Meet legal and compliance obligations

6. Data Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or misuse.

7. Your Rights

Depending on applicable law, you may have rights to access, correct, or request deletion of your personal data.

To exercise these rights, contact us at: info@freightcode.co.uk